diff --git a/src/main/java/com/songoda/ultimatemoderation/gui/GUIPlayers.java b/src/main/java/com/songoda/ultimatemoderation/gui/GUIPlayers.java
index 5017d8b..765f241 100644
--- a/src/main/java/com/songoda/ultimatemoderation/gui/GUIPlayers.java
+++ b/src/main/java/com/songoda/ultimatemoderation/gui/GUIPlayers.java
@@ -4,6 +4,7 @@ import com.songoda.ultimatemoderation.UltimateModeration;
 import com.songoda.ultimatemoderation.punish.PunishmentNote;
 import com.songoda.ultimatemoderation.punish.PunishmentType;
 import com.songoda.ultimatemoderation.punish.player.PlayerPunishData;
+import com.songoda.ultimatemoderation.tickets.TicketStatus;
 import com.songoda.ultimatemoderation.utils.gui.AbstractGUI;
 import org.bukkit.Bukkit;
 import org.bukkit.Material;
@@ -73,7 +74,8 @@ public class GUIPlayers extends AbstractGUI {
             lore.add(plugin.getLocale().getMessage("gui.players.click"));
             lore.add("");
 
-            int ticketAmt = plugin.getTicketManager().getTicketsAbout(pl).size();
+            int ticketAmt = plugin.getTicketManager().getTicketsAbout(pl).stream()
+                    .filter(t -> t.getStatus() == TicketStatus.OPEN).collect(Collectors.toList()).size();
 
             if (ticketAmt == 0)
                 lore.add(plugin.getLocale().getMessage("gui.players.notickets"));
diff --git a/src/main/java/com/songoda/ultimatemoderation/punish/Punishment.java b/src/main/java/com/songoda/ultimatemoderation/punish/Punishment.java
index e1b135e..251fda3 100644
--- a/src/main/java/com/songoda/ultimatemoderation/punish/Punishment.java
+++ b/src/main/java/com/songoda/ultimatemoderation/punish/Punishment.java
@@ -61,7 +61,11 @@ public class Punishment {
                             + plugin.getLocale().getMessage("event.ban.already"));
                     return;
                 }
-                sendMessage(victim);
+                if (victim.isOnline()) {
+                    victim.getPlayer().kickPlayer(plugin.getLocale().getMessage("event.ban.message",
+                            reason == null ? "" : reason,
+                            Methods.makeReadable(duration)));
+                }
                 break;
             case MUTE:
                 if (!playerPunishData.getActivePunishments(PunishmentType.MUTE).isEmpty()) {
@@ -69,7 +73,10 @@ public class Punishment {
                             + plugin.getLocale().getMessage("event.mute.already"));
                     return;
                 }
-                sendMessage(victim);
+                if (victim.isOnline()) {
+                    victim.getPlayer().sendMessage(plugin.getReferences().getPrefix() + plugin.getLocale().getMessage("event.mute.message",
+                            reason, Methods.makeReadable(duration)));
+                }
                 break;
             case KICK:
             case WARNING:
diff --git a/src/main/resources/en_US.lang b/src/main/resources/en_US.lang
index d8576fa..be9fdca 100644
--- a/src/main/resources/en_US.lang
+++ b/src/main/resources/en_US.lang
@@ -74,8 +74,8 @@ gui.general.templatename = "Template Name"
 gui.players.title = "&8Players"
 gui.players.click = "&6Click to view player."
 gui.players.notickets = "&7No tickets currently opened about this player."
-gui.players.tickets = "&7This player has received &6%amount% &7tickets."
-gui.players.ticketsone = "&7This player has received &61 &7ticket."
+gui.players.tickets = "&7This player has &6%amount% &7open tickets."
+gui.players.ticketsone = "&7This player has &61 &7open ticket."
 gui.players.nowarnings = "&7No warnings recorded."
 gui.players.warnings = "&7This player has received &6%amount% &7warnings."
 gui.players.warningsone = "&7This player has received &61 &7warning."