diff --git a/src/_locales/en/messages.json b/src/_locales/en/messages.json
index 391d961c..54f33e00 100644
--- a/src/_locales/en/messages.json
+++ b/src/_locales/en/messages.json
@@ -747,5 +747,8 @@
   },
   "commandGeneratePasswordDesc": {
     "message": "Generate and copy a new random password to the clipboard."
+  },
+  "privateModeMessage": {
+    "message": "Unfortunately this window is not available in private mode for this browser."
   }
 }
diff --git a/src/popup/app/config.js b/src/popup/app/config.js
index 1f0b5dbf..6fc24b0e 100644
--- a/src/popup/app/config.js
+++ b/src/popup/app/config.js
@@ -11,6 +11,12 @@
 
         $urlRouterProvider.otherwise(function ($injector, $location) {
             var $state = $injector.get('$state');
+
+            if (!chrome.extension.getBackgroundPage()) {
+                $state.go('privateMode');
+                return;
+            }
+
             var userService = $injector.get('userService');
             var cryptoService = $injector.get('cryptoService');
 
@@ -34,14 +40,21 @@
         $stateProvider
             .state('splash', {
                 url: '/splash',
-                controller: 'splashController',
+                controller: 'baseController',
                 templateUrl: 'app/global/splash.html',
                 data: { authorize: false },
                 params: { animation: null }
             })
+            .state('privateMode', {
+                url: '/private-mode',
+                controller: 'privateModeController',
+                templateUrl: 'app/global/privateMode.html',
+                data: { authorize: false },
+                params: { animation: null }
+            })
             .state('home', {
                 url: '/home',
-                controller: 'homeController',
+                controller: 'baseController',
                 templateUrl: 'app/global/home.html',
                 data: { authorize: false },
                 params: { animation: null }
@@ -248,6 +261,10 @@
                 stateService.purgeState();
             }
 
+            if (!userService) {
+                return;
+            }
+
             userService.isAuthenticated(function (isAuthenticated) {
                 if (isAuthenticated) {
                     var obj = {};
diff --git a/src/popup/app/global/homeController.js b/src/popup/app/global/baseController.js
similarity index 56%
rename from src/popup/app/global/homeController.js
rename to src/popup/app/global/baseController.js
index f9f2d6c7..5eb980ad 100644
--- a/src/popup/app/global/homeController.js
+++ b/src/popup/app/global/baseController.js
@@ -1,6 +1,6 @@
 angular
     .module('bit.global')
 
-    .controller('homeController', function ($scope, i18nService) {
+    .controller('baseController', function ($scope, i18nService) {
         $scope.i18n = i18nService;
     });
diff --git a/src/popup/app/global/mainController.js b/src/popup/app/global/mainController.js
index 1f85b7b6..315534b7 100644
--- a/src/popup/app/global/mainController.js
+++ b/src/popup/app/global/mainController.js
@@ -7,7 +7,7 @@ angular
         self.currentYear = new Date().getFullYear();
         self.animation = '';
         self.shBody = $window.screen.availHeight <= 800;
-        self.lgBody = !utilsService.isFirefox() && !utilsService.isEdge() && !self.shBody;
+        self.lgBody = utilsService && !utilsService.isFirefox() && !utilsService.isEdge() && !self.shBody;
 
         $scope.$on('$stateChangeSuccess', function (event, toState, toParams, fromState, fromParams) {
             if (toParams.animation) {
diff --git a/src/popup/app/global/privateMode.html b/src/popup/app/global/privateMode.html
new file mode 100644
index 00000000..096b9282
--- /dev/null
+++ b/src/popup/app/global/privateMode.html
@@ -0,0 +1,6 @@
+<div class="content text-center">
+    <p>{{privateModeMessage}}</p>
+    <button type="button" class="btn btn-lg btn-link btn-block" ng-click="learnMore()">
+        {{learnMoreMessage}}
+    </button>
+</div>
diff --git a/src/popup/app/global/privateModeController.js b/src/popup/app/global/privateModeController.js
new file mode 100644
index 00000000..395000ea
--- /dev/null
+++ b/src/popup/app/global/privateModeController.js
@@ -0,0 +1,10 @@
+angular
+    .module('bit.global')
+
+    .controller('privateModeController', function ($scope) {
+        $scope.privateModeMessage = chrome.i18n.getMessage("privateModeMessage");
+        $scope.learnMoreMessage = chrome.i18n.getMessage("learnMore");
+        $scope.learnMore = function () {
+            chrome.tabs.create({ url: 'https://help.bitwarden.com/article/extension-wont-load-in-private-mode/' });
+        };
+    });
diff --git a/src/popup/app/global/splashController.js b/src/popup/app/global/splashController.js
deleted file mode 100644
index e8cf550e..00000000
--- a/src/popup/app/global/splashController.js
+++ /dev/null
@@ -1,6 +0,0 @@
-angular
-    .module('bit.global')
-
-    .controller('splashController', function ($scope) {
-
-    });
diff --git a/src/popup/app/services/backgroundService.js b/src/popup/app/services/backgroundService.js
index 06a10342..766f76fd 100644
--- a/src/popup/app/services/backgroundService.js
+++ b/src/popup/app/services/backgroundService.js
@@ -2,53 +2,70 @@
     .module('bit.services')
 
     .factory('tokenService', function () {
-        return chrome.extension.getBackgroundPage().bg_tokenService;
+        var page = chrome.extension.getBackgroundPage();
+        return page ? page.bg_tokenService : null;
     })
     .factory('cryptoService', function () {
-        return chrome.extension.getBackgroundPage().bg_cryptoService;
+        var page = chrome.extension.getBackgroundPage();
+        return page ? page.bg_cryptoService : null;
     })
     .factory('userService', function () {
-        return chrome.extension.getBackgroundPage().bg_userService;
+        var page = chrome.extension.getBackgroundPage();
+        return page ? page.bg_userService : null;
     })
     .factory('apiService', function () {
-        return chrome.extension.getBackgroundPage().bg_apiService;
+        var page = chrome.extension.getBackgroundPage();
+        return page ? page.bg_apiService : null;
     })
     .factory('folderService', function () {
-        return chrome.extension.getBackgroundPage().bg_folderService;
+        var page = chrome.extension.getBackgroundPage();
+        return page ? page.bg_folderService : null;
     })
     .factory('loginService', function () {
-        return chrome.extension.getBackgroundPage().bg_loginService;
+        var page = chrome.extension.getBackgroundPage();
+        return page ? page.bg_loginService : null;
     })
     .factory('syncService', function () {
-        return chrome.extension.getBackgroundPage().bg_syncService;
+        var page = chrome.extension.getBackgroundPage();
+        return page ? page.bg_syncService : null;
     })
     .factory('autofillService', function () {
-        return chrome.extension.getBackgroundPage().bg_autofillService;
+        var page = chrome.extension.getBackgroundPage();
+        return page ? page.bg_autofillService : null;
     })
     .factory('passwordGenerationService', function () {
-        return chrome.extension.getBackgroundPage().bg_passwordGenerationService;
+        var page = chrome.extension.getBackgroundPage();
+        return page ? page.bg_passwordGenerationService : null;
     })
     .factory('utilsService', function () {
-        return chrome.extension.getBackgroundPage().bg_utilsService;
+        var page = chrome.extension.getBackgroundPage();
+        return page ? page.bg_utilsService : null;
     })
     .factory('appIdService', function () {
-        return chrome.extension.getBackgroundPage().bg_appIdService;
+        var page = chrome.extension.getBackgroundPage();
+        return page ? page.bg_appIdService : null;
     })
     .factory('i18nService', function () {
-        return chrome.extension.getBackgroundPage().bg_i18nService;
+        var page = chrome.extension.getBackgroundPage();
+        return page ? page.bg_i18nService : null;
     })
     .factory('constantsService', function () {
-        return chrome.extension.getBackgroundPage().bg_constantsService;
+        var page = chrome.extension.getBackgroundPage();
+        return page ? page.bg_constantsService : null;
     })
     .factory('settingsService', function () {
-        return chrome.extension.getBackgroundPage().bg_settingsService;
+        var page = chrome.extension.getBackgroundPage();
+        return page ? page.bg_settingsService : null;
     })
     .factory('lockService', function () {
-        return chrome.extension.getBackgroundPage().bg_lockService;
+        var page = chrome.extension.getBackgroundPage();
+        return page ? page.bg_lockService : null;
     })
     .factory('totpService', function () {
-        return chrome.extension.getBackgroundPage().bg_totpService;
+        var page = chrome.extension.getBackgroundPage();
+        return page ? page.bg_totpService : null;
     })
     .factory('environmentService', function () {
-        return chrome.extension.getBackgroundPage().bg_environmentService;
+        var page = chrome.extension.getBackgroundPage();
+        return page ? page.bg_environmentService : null;
     });
diff --git a/src/popup/index.html b/src/popup/index.html
index e867ccdf..2a297766 100644
--- a/src/popup/index.html
+++ b/src/popup/index.html
@@ -53,8 +53,8 @@
     <script src="app/global/globalModule.js"></script>
     <script src="app/global/mainController.js"></script>
     <script src="app/global/tabsController.js"></script>
-    <script src="app/global/splashController.js"></script>
-    <script src="app/global/homeController.js"></script>
+    <script src="app/global/baseController.js"></script>
+    <script src="app/global/privateModeController.js"></script>
 
     <script src="app/accounts/accountsModule.js"></script>
     <script src="app/accounts/accountsLoginController.js"></script>
diff --git a/src/scripts/analytics.js b/src/scripts/analytics.js
index c3bbc6fc..4d700aca 100644
--- a/src/scripts/analytics.js
+++ b/src/scripts/analytics.js
@@ -1,60 +1,67 @@
-var gaTrackingId = chrome.extension.getBackgroundPage().bg_utilsService.analyticsId();
-var gaFunc = null;
-var isFirefox = chrome.extension.getBackgroundPage().bg_utilsService.isFirefox();
-
-window.GoogleAnalyticsObject = 'ga';
-window[window.GoogleAnalyticsObject] = function (action, param1, param2, param3, param4) {
-    if (!gaFunc) {
+(function () {
+    var bgPage = chrome.extension.getBackgroundPage();
+    if (!bgPage) {
         return;
     }
 
-    chrome.storage.local.get('disableGa', function (obj) {
-        // Default for Firefox is disabled.
-        if ((isFirefox && obj.disableGa === undefined) || obj.disableGa) {
+    var gaTrackingId = bgPage.bg_utilsService.analyticsId();
+    var gaFunc = null;
+    var isFirefox = bgPage.bg_utilsService.isFirefox();
+
+    window.GoogleAnalyticsObject = 'ga';
+    window[window.GoogleAnalyticsObject] = function (action, param1, param2, param3, param4) {
+        if (!gaFunc) {
             return;
         }
 
-        gaFunc(action, param1, param2, param3, param4);
-    });
-};
+        chrome.storage.local.get('disableGa', function (obj) {
+            // Default for Firefox is disabled.
+            if ((isFirefox && obj.disableGa === undefined) || obj.disableGa) {
+                return;
+            }
 
-function gaTrackEvent(options) {
-    return '&t=event&ec=' + (options.eventCategory ? encodeURIComponent(options.eventCategory) : 'Event') +
-        '&ea=' + encodeURIComponent(options.eventAction) +
-        (options.eventLabel ? '&el=' + encodeURIComponent(options.eventLabel) : '') +
-        (options.eventValue ? '&ev=' + encodeURIComponent(options.eventValue) : '') +
-        (options.page ? '&dp=' + encodeURIComponent(options.page) : '');
-}
-
-function gaTrackPageView(pagePath) {
-    return '&t=pageview&dp=' + encodeURIComponent(pagePath);
-}
-
-chrome.extension.getBackgroundPage().bg_appIdService.getAnonymousAppId(function (gaAnonAppId) {
-    gaFunc = function (action, param1, param2, param3, param4) {
-        if (action !== 'send' || !param1) {
-            return;
-        }
-
-        var version = encodeURIComponent(chrome.runtime.getManifest().version);
-        var message = 'v=1&tid=' + gaTrackingId + '&cid=' + gaAnonAppId + '&cd1=' + version;
-
-        if (param1 === 'pageview' && param2) {
-            message += gaTrackPageView(param2);
-        }
-        else if (param1 === 'event' && param2) {
-            message += gaTrackEvent(param2);
-        }
-        else if (typeof param1 === 'object' && param1.hitType === 'event') {
-            message += gaTrackEvent(param1);
-        }
-
-        var request = new XMLHttpRequest();
-        request.open('POST', 'https://www.google-analytics.com/collect', true);
-        request.send(message);
+            gaFunc(action, param1, param2, param3, param4);
+        });
     };
 
-    if (typeof bg_isBackground !== 'undefined') {
-        ga('send', 'pageview', '/background.html');
+    function gaTrackEvent(options) {
+        return '&t=event&ec=' + (options.eventCategory ? encodeURIComponent(options.eventCategory) : 'Event') +
+            '&ea=' + encodeURIComponent(options.eventAction) +
+            (options.eventLabel ? '&el=' + encodeURIComponent(options.eventLabel) : '') +
+            (options.eventValue ? '&ev=' + encodeURIComponent(options.eventValue) : '') +
+            (options.page ? '&dp=' + encodeURIComponent(options.page) : '');
     }
-});
+
+    function gaTrackPageView(pagePath) {
+        return '&t=pageview&dp=' + encodeURIComponent(pagePath);
+    }
+
+    bgPage.bg_appIdService.getAnonymousAppId(function (gaAnonAppId) {
+        gaFunc = function (action, param1, param2, param3, param4) {
+            if (action !== 'send' || !param1) {
+                return;
+            }
+
+            var version = encodeURIComponent(chrome.runtime.getManifest().version);
+            var message = 'v=1&tid=' + gaTrackingId + '&cid=' + gaAnonAppId + '&cd1=' + version;
+
+            if (param1 === 'pageview' && param2) {
+                message += gaTrackPageView(param2);
+            }
+            else if (param1 === 'event' && param2) {
+                message += gaTrackEvent(param2);
+            }
+            else if (typeof param1 === 'object' && param1.hitType === 'event') {
+                message += gaTrackEvent(param1);
+            }
+
+            var request = new XMLHttpRequest();
+            request.open('POST', 'https://www.google-analytics.com/collect', true);
+            request.send(message);
+        };
+
+        if (typeof bg_isBackground !== 'undefined') {
+            ga('send', 'pageview', '/background.html');
+        }
+    });
+})();